Framework, Theory, and Practice of Digitalized Knowledge Management: A Survey

doi:10.11871/jfdc.issn.2096-742X.2021.02.004

Abstract

Abstract:

[Objective] With the development of artificial intelligence, big data and other digital technologies, knowledge management, as one of the important ways to sustain the competitive advantage of organization, shows the digital characteristics. This paper provides a comprehensive introduction of digitalized knowledge management for researchers, analyzes recent achievements, and foresees the future development trends. [Coverage] This paper gives an extensive review of the latest research of digitalized knowledge management with the method of searching by key terms. [Methods] Based on a large number of digitalized knowledge management literature, this paper retrospects the research fields and corresponding applications, analyzes the current development trends of digitalized knowledge management, and proposes some future development trends. [Results] This paper analyzes the framework, theories, and practices of digitalized knowledge management. Theories include expanding definition of knowledge, digital technologies, and shadow learning; Practices cover intelligent knowledge creation process, knowledge network construction with meta-knowledge, and the digitalized knowledge storage and reuse. [Conclusions] Digitalized knowledge management already have the preliminary development in theories. With the acceleration of digital process and the digital transformation in China, there is the proliferation of innovative digitalized knowledge management applications, which could provide many chances for advanced research about theory and technology.

Key words: digitalized knowledge management, knowledge creation process, meta-knowledge, knowledge network, knowledge storage and retention, shadow learning

ZHANG Xi,LI Yulong,CHENG Yihang,ZHU Hengshu. Framework, Theory, and Practice of Digitalized Knowledge Management: A Survey[J]. Frontiers of Data and Computing, 2021, 3(2): 23-28.

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定义	参考文献
知识管理是指识别和利用组织中的集体知识来帮助组织竞争	Von Krogh (1998)
知识管理是一个涉及多种活动的过程,包括创造、存储/检索、转移和应用知识四个基本过程,可以细分为创建内部知识、获取外部知识、将知识储存在文档中与日程中、更新知识、以及在内部和外部共享知识	Alavi et al. (2001)
知识管理是组织知识的生成、表示、存储、转移、转化、应用、嵌入和保护	Schultze et al. (2002)
知识管理是一种系统的、组织上规定的过程,用于获取、组织和交流成员的隐性和显性知识,以便其他成员可以利用这些知识在工作中更有效、更有成效	Kankanhalli et al. (2005)
知识管理是组织从其智力或知识资产中利用和获取价值的过程	Kulkarni et al. (2006)
知识管理是指为了实现组织的目标,对组织中的知识进行明确的控制和管理	King (2009)
知识管理是指创造、捕捉和使用知识以提高组织绩效的过程	Meihami et al. (2014)

维度	传统学习	影子学习
（1）训练方式	一致性：千人一面,千人一课	不一致：千人千面,千人千课
（2）学习顺序	常规化：固定学习顺序	碎片化：随时随地的学习机会
（3）社区特征	群体性：不断讨论练习的社群	独立而分布：利用分布式资源单独学习创新
（4）训练投入的专家情况	完全监督：导师或专家监督	有限监督：不断进行自助试错